"My land guy says I'm out of IRQs. Can I buy some more of those?"
User: "Is sausage bad for printers?"
Me: Hello, Tech Support.
Caller: Hello yes, I received this update from you for my new PC, but it cannot read any of the floppy disks you sent me.
Me: Hmm. Can you please explain what's happening?
Caller: OK, I opened the box and read the instructions telling me to put in disk 1 and run setup.
Me: Good; next?
Caller: So I got the disks out the box and put the first disk into the drive after removing the protective cover.
Me: Protective cover? Do you mean the little white sleeve that the disk comes in?
Caller: No the big black cover that the disk comes in. Is it supposed to be that hard to get the disk out?
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